Building Inclusive Environments for Autistic Individuals
Every person with autism experiences the world in a unique way. However, businesses can make meaningful changes to create environments that are more comfortable and inclusive for everyone. Here are several effective adjustments that can significantly reduce sensory overload and enhance accessibility for neurodivergent individuals, ultimately fostering a more welcoming space for all.
Sound
- Keep background music low or offer quiet hours with no music or announcements.
- Use quieter hand-dryers or provide paper towels in bathrooms instead.
- Have ear defenders or noise-cancelling headphones available to borrow.
Crowds and Queues
- Share info online about your quietest times of day.
- Allow early or late access to avoid peak times.
- Create fast-track or priority entry systems for people with sensory needs.
- Designate a low-stimulation quiet room or retreat space.
Temperature
- Monitor temperature levels; extremes warmth or cold can be overwhelming for visitors.
- Inform visitors about cooler or quieter areas where they can take breaks.
Maps and Preparation
- Include floor plans or maps on your website for visitor guidance
- Label areas that may be noisy, bright, or busy or offer a sensory story online showing what visitors might see, hear, smell, or feel.
- Create “quiet trails” or sensory-friendly routes through your space.
Quiet Spaces
- Designate a low-stimulation quiet room or retreat space.
- Include soft seating, sensory tools such as fidget toys and weighted cushions, and ensure the lighting is dim.
- Make sure it’s clearly signposted and accessible
Events and Performances
- Host relaxed or autism-friendly screenings and shows.
- Adjust sound and lighting and allow movement during performances
- Provide quiet zones for when attendees need a break.
Staff Training
- Train your team in autism and neurodiversity awareness.
- Focus on empathy, clear communication, and how to calmly assist someone in distress.
- Encourage staff to recognise and respect hidden disability lanyards or wristbands.
Accessibility Passes
- Provide sensory passports for guests to communicate their access needs in advance.
- Ensure that support is discreet and easy to request, with no need for diagnosis or proof.
Visibility
- Promote your accessible services — ensure that details are easy to find on your website and in-person.
- Clearly outline what services are available, where to access them, and who they are intended for.
- Avoid asking people to disclose diagnoses to access support.
Feedback
- Create opportunities for visitors to share their experiences through anonymous forms, suggestion boxes, or regular feedback forums.
- Utilise this feedback to enhance and develop your accessibility measures.
Remember: Each autistic person is unique. No single solution works for everyone, but by offering a variety of options and promoting flexibility, you can make your space more welcoming to all.
